F A Q
Hours Of Operation
Monday-Friday: 8am-7pm EST
For web design packages, please make sure you have everything you need to complete your order prior to ordering. That includes all designs, texts you'd like included on your website, images, products, pricing, and description. This is to ensure that your order is completed in a timely manner. Images are needed for a website design. If no images are available, stock images can be used for an additional price. Please contact us for more information. we reserve the right to determine if a project can be completed by us. In the event we feel we cannot meet your design needs, we will notify you and applicable refunds issued.
TURN AROUND TIME BEGINS ONLY WHEN WE HAVE RECEIVED ALL THE REQUIRED INFORMATION.
Please send all required information within 3 business days of placing your order. This includes design forms, images, and any applicable text. If this information is not received within the 3 business days, a full refund will be issued and order cancelled(unless other arrangements have been made. Please contact us if other arrangements are needed).
Logo designs and branding products:
Maximum of 72 business hours turnaround time with regular turnaround
Maximum 1 business day with expedited turnaround
Turnaround time begins when we receive the design form and any logos/ information to complete the Design. Orders are sent anytime up to 11:59 PM PST on the designated date.
Regular Turnaround: 10-15 Business Days
Speed Turnaround: 5-7 Business Days
Even More Speed Turnaround: 2-3 Business Days
Once your processing of your order has begun, we will contact you.
You may receive your order anytime up to 11:59 pm on the designated date.
Please wait until the appropriate turnaround time has lapsed before contacting us.
Late Design forms/Incomplete Information:
If we receive your design forms, images, or information late, there is a risk that a longer turnaround time may be applied to your designs, based on our cue at the time of receipt. To avoid any delays, please ensure that you are completing the design form and sending all information in within the time frame specified.
TURNAROUND TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, AND HOLIDAYS!
* Orders received over the weekend are considered received on Monday with the turnaround time beginning on Tuesday.
LOGO AND BRANDING PRODUCTS
All logo and branding product designs come with three(3) free edits. You may be as descriptive as you would like with each edit. To ensure no edits are wasted, please be very descriptive to the details you'd like included or changed in the sample. Any edits after 3 edits will incur an additional fee. Once the edits have been confirmed and the designs have been sent, any additional edits will incur additional fees. Edits are completed within 24 hours.
All web design packages come with five(5) free edits. You may be as descriptive as you would like with each edit. To ensure no edits are wasted, please be very descriptive to the details you'd like included or changed in the sample. Any edits after 5 edits will incur an additional fee. Once the edits have been confirmed and the designs have been sent, any additional edits will incur additional fees. Edits are completed within 24 hours
WHEN ORDERING A WEB DESIGN PACKAGE, THE ENTIRE PACKAGE MUST BE COMPLETED AT ONCE. IT CANNOT BE SPLIT UP OR SEPARATED. PLEASE ONLY ORDER A WEB DESIGN PACKAGE WHEN YOU'RE READY TO COMPLETE IT IN ITS ENTIRETY.
Designs purchased on a sale may be slightly delayed in processing. In the event we are delayed, we will contact you and offer a refund as an option if the delay exceeds your time frame.
No refunds will be granted upon placing your order. Graphic design is a service business and once an order is placed the design begins. As a designer, my time must be compensated. We appreciate your understanding.
Files for logos are sent in png, jpeg, SVG, and pdf form(pdf only if specifically requested). You may also request the original file.
Upon completing your order, please fill out the design form. This ensures we capture all needed information for your project. Please fill this form out in its entirety to ensure we meet your design needs.
Once your samples have been completed, please respond with your edits or chosen design within 4 hours. Failure to do so may result in a delay in processing your order.
Graphic design requires honest and consistent communication. We are happy to edit the designs for you and if a design doesn't meet your needs, please let us know! We promise, we don't mind editing the designs as long as it is within the amount of free edits provided. Be very detailed, we love that!
While we understand life gets in the way sometimes, we prefer you do not place your order until you are able to dedicate the time to complete the project. Once your order is received, processing begins and we may reach out for additional information or clarity of the vision. If at the time we reach out, you are unable to dedicate time to the order, please let us know! We will pause the project and check back in at a later date. We will attempt to reach out up to 5 times. If no response is received, we must cancel the order. We apologize if this causes any inconvenience.
This website is owned and operated by PrettyGrlsDesign. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors graphic design services. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.