Frequently asked questions

Web Design

Can I edit my website after you've completed my web design?


Yes, products, services and general texts are editable by you. The banners ( ie slideshows) created for the website aren't editable by you. You would have to purchase a new banner design at https://www.prettygrlsdesign.com/product-page/web-banner-design




Can I add my own products to the website?


Yes! Products and services can be added by you. We will show you how to add your products/services during our zoom introduction to your website.




What are main pages and sub pages?


Main pages are the main titles on your menu. Sub pages are the drop down menus.




Do you help us with the platform?


We do offer a one hour zoom introduction to your platform as well as 14 days of technical support for assistance with the website




I want to speak to someone before I book. How can I do that?


We are glad to respond to any quick questions at no additional cost. Please hit the "contact us" tab and fill out our inquiry form or contact us by email at prettygrlsdesign@gmail.com or text 916.201.9938. If you need a detailed conversation regarding the services you'd like, please book a consultation. This is a detailed one hour consultation prior to booking your service. Click here to book or visit our booking link at https://www.prettygrlsdesign.com/product-page/book-a-consultation




What is your turnaround time for web designs?


We offer three different options for turnaround times Regular Turnaround: 10-15 business days Speed Turnaround: 5-7 business days More Speed Turnaround: 2-3 business days * Orders received over the weekend are considered received on Monday with the turnaround time beginning on Tuesday.




What do I need for web design?


Before placing your order, take the time out to think of the full scope of your business. Assume you met a stranger and you are marketing or trying to sell your product/service to them. Think of what you will tell them about the business, how you would describe your products or services. Your refund or cancellation policies is also something to think about, how long it would take the to receive the product or service ( ie your shipping policy). Also think of any contact information you would provide to them on behalf of the company. Fully think of every moving part of the business and let us know that information. We have created a design form that captures most of the information you will need to complete the web design. However, the design form may not ask for the information that may be specific to only your business. In that instance, please email us any additional information you think we may need. The more you provide to us, the better your web design would be! Images are also needed for most web designs. If your logo was not created by us, please also email us the business logo. PLEASE DO NOT SEND US SCREENSHOTS. Screenshots get pixelated the bigger they get and would not submit a clear, concise website. Please send us the original files. It is crucial to remember to send us ALL information you may find crucial to your web design. The basis of a great web design is directly correlated to the amount of information and images we receive!




Do I need photos to get started?


Great photos are the basis of a great design. If you do not have any photos, contact us! We may have the option for stock photos depending on your business.




Do you need my login information for my website's platform?


No! We will never require the login information to complete a web design.





Logo Design

What files does my logo design come in?


We will send you your designs in black, white, and colored variation( if you chose a color other than black/white). We will also send it in JPEG, PDF, and SVG. Files come on black, white and transparent backgrounds.




What is your turnaround time for logo designs?


Our turn around time for branding items are : 2-3 Bus. Days with regular turnaround 1 Bus. Day with expedited turnanround. * Orders received over the weekend are considered received on Monday with the turnaround time beginning on Tuesday.





Branding Items Design

Do you offer printing?


As of now, we are a design only company. We do however provide our files in the sizing standard to the industry. You can use websites such as vistaprint, uprint or your local office supply store to print your files




What is your turnaround for branding items?


Our turn around time for branding items are : 2-3 Bus. Days with regular turnaround 1 Bus. Day with expedited turnanround. * Orders received over the weekend are considered received on Monday with the turnaround time beginning on Tuesday.